Common questions

Frequently asked questions

What SubmitSafe checks, what it can't promise, and how the manual audits work.

Does a low risk score guarantee Google Play approval?

No. This is a preliminary automated screen, not a guarantee. Google Play makes the final decision.

Do you help get suspended accounts reinstated?

No. We help you identify risks and write clearer appeal text. We do not access your account or guarantee any outcome — reinstatement decisions are made solely by Google.

What counts as fair use of the free checks?

Free checks are limited per verified account. Circumventing the limit via VPNs, multiple accounts, or automated requests violates our Terms and may result in blocking.

Is this affiliated with Google?

No. SubmitSafe is an independent tool and is not affiliated with, endorsed by, or sponsored by Google.

What does the manual audit include?

The Basic audit (€15) is a human review of your listing text with an appeal text template, answered within 24–48 hours. The Full audit (€50) adds screenshot review, an in-app compliance check, 24-hour response, and priority support.

Can I get a refund?

Manual audits are one-time services. If we have not started your audit yet, contact hello@submitsafe.app and we will refund your order in full.

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